What We Collect and Why It Matters
We collect personal data in two main ways: what you give us directly when you register or make a payment, and what we gather automatically as you use the platform. Direct data includes your name, email address, phone number, and the payment method you select —
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whether that is bKash, Nagad or Rocket. When you initiate a deposit or withdrawal, we log the transaction reference tied to your wallet so we can match and verify the transfer against your account. Automatically collected data covers your device type, browser, and session activity —
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this helps us keep the mobile experience consistent whether you return on the same phone or switch to a browser on another device. We do not share this data with advertisers. We share it with payment processors only to the extent required to complete your bKash,
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Nagad or Rocket transaction, and with fraud-detection services that protect your account from unauthorised access. Retention periods vary by data type: account profile data is held while your account is active, transaction records are retained as required by applicable financial compliance obligations, and session logs are
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purged on a rolling basis. You have the right to ask what data we hold, request a correction, or ask us to delete your account data subject to any legal retention requirements. Availability of our platform and the scope of this policy depend on local law
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and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.